The tables below show the ‘Direct Charged’ ATM fees the ATM owner will normally charged you for a cash withdrawal or balance enquiry transaction (same cost for both unless otherwise noted). Note that some ATM operators may have variable fees which will change depending on time of transaction or location of the ATM. If you a fee here is incorrect or you see an unusual fee, please send an email to info@atmfeetracker.com. Details of the ATM transaction (ATM operator, location, time) and a picture of the screen would also be helpful.
| Provider | Fee |
|---|---|
| Adelaide Bank | $2.00 |
| ANZ | $2.00 |
| Bank of Queensland | $2.00 ($1-2) |
| Bank SA | TBA |
| Bank West | $2.00 |
| Bendigo Bank | $2.00 |
| Commonwealth (CBA) | $2.00 |
| Citibank | $2.00 ($1.50) |
| Elders Rural Bank | N/A |
| HSBC | $1.50 ($0.50) |
| ING | N/A |
| Laiki Bank | $2.00 |
| Macquarie Bank | N/A |
| Members Equity | TBA |
| NAB | $1.50 ($0.50) |
| rediATM | $1.75-2.00 ($1.00) 2 |
| St George | $2.00 |
| Suncorp | $2.00 ($0.80) |
| Westpac | $2.00 |
| Provider | Fee |
|---|---|
| Cashcard (First Data) | $2.00 ($0.75) |
| Cashconnect (Banktech) | $2.00 ($1.00) |
| Customers ATM (Customers Ltd.) | $2.00 (TBA) |
| Indue Money | TBA |
| iCash (Pulse) | TBA |
| Kwik Cash | $2.20 ($0.80) |
Notes:
1 - Some BOQ branded ATMs are independently operated by Customers Ltd. Refer to ‘Independently Operated’ table for Customers Ltd direct charged ATM fees.
2 - ATMs within the rediATM sub-network are owned by a range of operators, and as such some rediATMs may charge differently to what is shown in this table. The fee shown is typical of what we have found through our own investigations. On 17th March 2009, Cuscal has advised that rediATMs owners are applying a direct charge ranging from $0.00 to no more than $1.00 for a balance enquiry and from $1.50 to no more than $2.00 for a withdrawal.
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Fees shown are for a cash withdrawal and balance enquiries. Where a balance enquiry fee differs to a cash withdrawal, the balance enquiry fee is shown in brackets.
-
Fees on some independent ATMs may differ from what is shown on this table depending on location/venue, time of day or other factors.Disclaimer: fees shown here are gathered from ATM operators and through other research channels. They are correct to the best of our knowledge at the time of publication. No liability is accepted by ATM Fee Tracker Australia for incorrect fees reported here.
Table Last Updated: 5th March 2010
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This has become a real rip-off. What many do not realize is that your daily cash withdrawal limit has been reduced by $10 because of these fees.
If your daily cash out limit is the standard $1000 - the ATM fee is INCLUDED in that daily $1000. If you try to withdraw $1000 you will be told it exceeds your daily limit - you can only withdraw $990 - or if it is a $50 note only machine, $950. If you $1000 for a particular expense, make sure you plan ahead because on the day, you may be left $10 or even $50 short.
les
Interesting Les. Do you have more information on this. Our understanding was that it did not affect your limits, but if you tried to withdraw $1000 with $1001 in the bank and the ATM fee was $2, the transaction would be declined by your institution because you would become overdrawn.
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I’ve just come back from living in the UK for the past 4 years. In England you can withdraw from any bank’s ATM and no fees will be charged - all the big UK banks are in on it. I can’t believe that we are having this discussion at all - why is there not a stronger push to eliminate the fees altogether?
Brian - I totally agree - from a consumer perspective banking is extremely expensive in Australia compared to the UK - no UK bank would get away with charging account fees (unless of course the customer goes over their overdraft limit) without giving something back. The only transaction accounts which do such charging bundle in other features like purchase protection, car breakdown recovery, travel insurance, large overdraft limits etc such that they appear to be good value to the customer - although UK consumer groups often challenge this value.
I would think that as Australia doesn’t have a bank-governed national ATM transaction switch like the UK (ie LINK), then banks here actually do incur greater operating costs in having to maintain bilateral links between their systems and every other bank, rather than just a single link and settlement with a single entity.
That said, obviously the same fee charging structure exists in the UK - ie an interchange is paid from the issuer (your bank) to the acquirer (ATM-owning bank) every time you use your card at an ATM which isn’t belonging to your own bank. This is fair, as the acquirer is bearing all the costs (ie buying the ATM, host systems to drive it, people to manage and monitor it, people to replenish it and repair it etc) and all the issuer is doing is authorising the transaction.
APCA recently reported that in Australia, the interchange was about $1 and has remained unchanged for some time, whereas the cost of providing an ATM transaction (ie everything I mentioned above) is about 50c. Hence, every time customer would use a ‘foreign’ ATM, the issuer would get charged $1 and with most transaction accounts this would get passed on directly to the customer as a disloyalty fee - although frequently at a higher rate than the $1 cost.
Indeed, arguably they were actually making even more on this - if it would cost them 50c if you used their own ATM (for which they would charge you nothing), but they can save that 50c because you’ve used another bank’s ATM, plus make some profit on charging you a disloyalty fee greater than the $1 cost they incurred then they’re a winner!
Of course post- direct charging, interchange is no longer charged between banks and hence as an acquirer, the $1 you would previously make out of each not-on-us transaction from the issuer bank has been replaced by $2 you can make directly from the customer (obviously this is actually a 50c/$1.50 profit when your costs are taken into account). Ker-ching!
I can understand why the banks were so keen on pushing direct charging into the Australian market! Everyone wins except the consumer. Note this is called ‘fee transparency’ by the RBA and APCA as suddenly you can see yourself get charged more than you were previously. It’s also designed to bring in competition, as acquirers will theoretically be fighting to offer lower direct charging fees to not-on-us customers in order to attract more business. Don’t hold your breath on that development!
Just traveling overseas and I took out 200 EUR which caused all these transactions below.
So:
- to withdraw the money, $5 was charged at local ATM
- 200 EUR was converted to $388.37
- currency conversion fee was $3.88 (from Mastercard?? what’s that got to do with my bank card?)
- and to top it all there was $7.77 fee for foreign transaction
Now I’d really like to know who the heck charges what and why do I pay for conversion and also for “foreign transaction” ?
Regards,
Sabina
31 Mar 2009 WBC FEE - WITHDRAWAL AT O/S ATM HOCE SVN BA00311D019189300309 5.00
31 Mar 2009 WITHDRAWAL AT O/S ATM HOCE SVN 200.00EUR 019189300309 388.37
31 Mar 2009 MASTERCARD CURRENCY CONVERSION FEE HOCE SVN 200.00EUR 019189300309 3.88
31 Mar 2009 FEE - FOREIGN CURRENCY TRANS AT O/S ATM HOCE SVN 200.00EUR 019189300309 7.77
I’m confused about all this!!
I have a couple of foreign transactions that could do with some expert help. These have been copied from internet banking transaction lists. The first was before the new charges were implemented.
1.
02/02/09 SML ATM 01st01:56CASHCARD\SPORTSMAN H
ATM DEBIT SML ATM
2.
06/03/2009 SML ATM Fee $2.20
06/03/2009 SML ATM \CONRAD TREASURY CASINOQLD AU 005520
Now my questions….These ATM’s statement-wise are described as being Suncorp (SML) machines, yet both are marketed as Cashcard & KwikCash (on the machine) / Chubb (on the receipt) machines respectively. In this case, who is it we are paying this service fee to, and secondly, if I banked with Suncorp, are these transactions regarded as being done on a foreign machine?
The first transaction was from a NAB account, the second from a CBA account.
If the Reserve Bank devoted time & money to this new system, then they have definitely failed in their objective, as the general public are without doubt worse off, all for the privilege of being informed up front about a fee, as so many banks now have changed arrangements with other banks that previously existed, for example regional banks like Suncorp for ATM use mainly outside Qld, or if the banks previously absorbed the interchange fee, like Citibank & NAB did, they have either had to reduce or eliminate these options by restricting use to certain ATMs (ie Citibank with Westpac) or in NABs case take away a brilliant Cannex 5-star product to what is now not worth promoting (in their Gold banking account).
Hi Brad,
I am not exactly clear on how these machines are branded (do they say Suncorp on them at all?), but I will give it a go.
Some banks and essentially all credit unions sub-contract or utilise machines from other ATM providers. Bank West and Bank of Queensland are in a similar situation with their ATM network and usually the brand of the sub-contractor will be on the machine and its receipts. We are not exactly sure who you pay the service fee to, but we will try and find out from a few of our contacts.
In the case of theses machines, if the sub-contracted machine is branded as a Suncorp machine, then it is considered as part of Suncorp’s ATM network. As such a Suncorp customer’s transactions are not considered foreign at those machines (same goes for Bank West, BOQ and any others that operate in this way).
Hi there
The only reference to these machines being in some way connected to Suncorp was on the statements, as above. The first was a Cashcard machine, the second was labelled as a KwikCash machine & on the receipt it said owned/operated by Chubb, yet they still indicate as being SML (Suncorp) machines.
It seems like a bit of a rip-off that in effect every transaction these non-bank ATMs conduct, they are charging the user for, as you cannot bank with the owner (ie Cashcard or Chubb) as you can a regular bank.
What is the situation where a shop owns an ATM connected to a netowrk like Cashcard, like you see in convenience stores quite often. Is the fee income, being the amount displayed on the screen before the completion of the transaction, is that given to the network (ie Cashcard) or the actual ATM owner, being the physicak owner of the machine, in their store??
Either way, they all deserve to go broke. Isn’t there enough money charged to consumers for accessing their own money already, without independent money dispensers on networks you can never be choose to be a part of, mainly in the case of the Cashcard ATMs etc. At least the banks you can choose the most accessible machine for your regular needs, then go & open an account with them.
You can probably tell I am quite passionate about this, as I had an account that was brilliant before these changes with NAB, which is now virtually useless. It is actually cheaper for me to use that account in any ATM overseas (which continues to be free of charge & exchange fees), than it is to use any non-NAB ATM here, as they are continuing to absorb ALL fees. It seems as though the ability to serve customers the way they wanted has been taken away from the banks, and given to these virtually unknown money hungry independent network owners, and everyone thinks the banks are bastards!!!!!!
The Direct carges on our network currently range from $1.00 to $2.00 for both Withdrawals and Balance Enquiries.
Regards
Kim Stewart
CEO
I just want to say that I changed Banks because of the Fee’s…
I’ve now joined BankWest and really pleased that I can use any ATM in Australia, I believe, for $0…!! (Also no Bank Monthly Fees but that’s another question..!!).
I noticed on your List that it states $2.00 for ATM use but I don’t believe that is correct…? Cheers
Kim,
I just used one of your ATMs and there was no screen, nor sticker telling me that there was going to be a fee.
I checked my statement and sure enough, I had been charged $2.
So 2 questions to you:
1. How have you / will you ensure that your ATM network complies with the new fee disclosure regulations?
2. How do I get my $2 back??
Kind Regards,
Paul Wrigley
Hi Paul,
Can you please advise the site where this ATM is located? I will ensure the correct screen disclosure sofwtare is immediately loaded, if it has not been done by now.
Please contact me and I will ensure all fees are immediately refunded to you.
Regards
Kim Stewart
This may or may not be the right place…but…
Country towns must be bearing the brunt of the new ATM fees. Our town has limited ATMs, only one credit union with it’s own ATM. All the rest are non-bank (about 3-4 and maybe another in the pub). This means that unless you have an account with the credit union you will pay the fees. That’s a huge percentage of the town. The solutions offered (being kind here) by the banks (including my own building society) to avoid the ATM fee, include taking money out with EFTPOS. The local shops limit their cash withdrawal to $20 for obvious reasons…they don;t need to carry cash to provide banking services. This is understandable, but it doesn;t stop people from out of town being angry when they can;t take more than $20. If the shop was to cater for bankin arrangement they would carry a lot more in their tills..an obvious crime risk…
OK.. so let’s take a larger amount of cash out (which wasn’t the original plan) to keep the $2 fee in line with the withdrawal (withdrawing $20 and being charged 10% isn;t cool) and you have people walking around now with more cash in their pockets or stashed at home. This includes the elderly (most who cannot afford the $2) and we now have a potential for more crime.
I don;t remember being asked about this, was more than happy with the previous arrangements and dislike the banditry that has so obviously happened.
I will be claiming the $2 as a tax deduction as this is the only way I can get my pay
Just used the ATM at CVS drug Stores, they now charge $3.00 This is rediculous. They were just $1.50. If you can get to a MacDonald’s it’s usually, 99 cent. I REFUSE to spend $3.00 to get my own money. Someone really needs to regulate these ATM’S. This is just plain GREED my the Banks.