It is possible for your own bank to continue to charge you a processing fee for using an ATM from another provider, even if you have already paid the ATM owner’s direct charge fee as part of the transaction. ATM Fee Tracker refers to this fee as a ‘disloyalty fee’ as do many media outlets.
The amount your bank charges could vary depending on your account and whether you have some or all electronic transaction fees waived. The fees in the table below are the nominal fee for a standard transaction account from each bank. These will normally be itemised on your statement as ‘Other Bank ATM Fee’ or similar.
If any of these fees are incorrect, please send an email to info@atmfeetracker.com detailing the correction to be made including the fee and type of account/scenario the fee is applied to.
| Provider | Fee |
|---|---|
| Adelaide Bank | $0.10 W |
| AMP | Nil E |
| ANZ | Nil W |
| Bank of Queensland | Nil E |
| Bank SA | Nil W & |
| Bank West | Nil E |
| Bendigo Bank | Nil W |
| Commonwealth (CBA) | Nil 1 |
| Citibank | Nil E ^ |
| Elders Rural Bank | Nil W * |
| HSBC | Nil W |
| ING | N/A |
| Laiki Bank | Nil E |
| Macquarie Bank | N/A |
| Members Equity | Nil E |
| NAB | Nil E |
| St George | Nil W & |
| Suncorp | Nil W |
| Westpac | Nil W & |
Notes:
1 - Bank gets it right on ATM fee, The Daily Telegraph via news.com.au, 22 Feb. 2009
E - confirmed by email from the bank
W - Confirmed on the bank’s website
# - Nil on NAB Gold Banking
^ - Citibank customers can also use Westpac branded ATMs without incurring a Direct ATM Fee
& - Westpac, St George and Bank SA customers can use any Westpac Group ATM (ATMs branded Westpac, St George and Bank SA)
* - Elders Rural Bank offers rebates on direct the direct charge fees AND is has a fee free agreement with Adelaide and Bendigo Bank
Table Last Updated: 8th March 2009
Disclaimer: fees shown here are gathered directly from banks via email and from media reports. They are correct to the best of our knowledge at the time of publication. Customers should confirm these fees with their bank or financial institution. No liability is accepted by ATM Fee Tracker Australia for incorrect fees reported here.
[...] Fee TableDisloyalty FeesBank/Provider Specific InformationAbout ATM Fee Tracker Australia Keeping The Banks Honest [...]
[...] Fee TableDisloyalty FeesBank/Provider Specific InformationAbout ATM Fee Tracker Australia Keeping The Banks Honest [...]
What about institutions like Victorian Teachers Credit Union who don’t have their own ATM’s? They recommend that we use CBA ones, but what happens to us if we use other ones? Are we going to be slugged with even bigger ‘disloyalty’ fees?
Hi Tonia,
According to the VTCU ATM Direct Charging page, you have access to CBA ATMs without being charged an ATM Direct Charge ie. CBA ATMs are part of the VTCU ATM Network. Many other credit unions have a similar arrangement with bigger banks or are part of the rediATM or other ATM network. Customers of smaller credit unions should confirm the arrangement with their institution.
Also, it appears if you use a non-CBA ATM as a VTCU customer then you will not be charged an additional ‘disloyalty’ fee over and above the ATM Direct Charge fee on the screen.
The Commsec Debit Mastercard is one card that bucks the trend:
http://www.comsec.com.au/public/news.aspx?id=1048
* Cash withdrawals and balance enquiries at non-CBA ATMs in Australia will continue to attract the existing $2 fee as per the Schedule of Fees and Charges which can be viewed at http://www.commsec.com.au.
* You will not incur the additional Direct Charge fee by the non-CBA ATM owner.
* You will continue to enjoy fee-free ATM transactions at over 4,000 Commonwealth Bank (CBA) ATMs in Australia.
Bendigo Bank Disloyalty fee I have been charge so far in NSW (since there is not a lot of choice for there ATMs here) has been $0.10.
@’User’ Sounds like it bucks the trend in a bad way! Instead of going to a rediATM and getting charged a total of $1.75 for a balance check and withdrawal or a NAB ATM and it being $2.00 total for the same two transactions, I will get charged $4.00 by Commsec. Doesn’t really sit well with me!
@’Mark’ It looks like both Adelaide Bank and Bendigo Bank brought forward the drop to $0.10 early. However, it appears as of today (16th March 2009) Bendigo Bank will no longer charge any fee for using a foreign ATM. They have added a supplement to their Schedule of Fees today!
I hate to tell you your figures are wrong on disloyalty fees, I was charged
$2.00 for an inquiry using a Bank of Queensland machine…an Inquiry !!!